Any drive towards efficiency can be seen from more than one point of view, and the viewpoint of your customers shouldn’t be ignored.
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Posts tagged as:
customer relations
A few days ago, someone said to me, ‘I like my customers, sometimes more than the things I have to do for them.’ I’ve been turning that over in my head ever since.
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I’ve thought really hard about this, but I can’t remember when I last got mentioned along with Einstein. In fact, I have to admit it, I think this is a first.
A few days ago, I wrote about why it makes sense to seek your customers’ opinions, and then trust what they say.
This is what I [...]
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In a moment, I’m going to share with you a very effective way of getting great insights into how to improve your business, without spending any money.
That opening sounds like one of those annoying junk e-mails, doesn’t it? But this really is a technique you will find invaluable. It will allow you tap into great [...]
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Complaints about “poor customer service” are everywhere, so when you encounter good service, it’s all the more noteworthy. And now, I’m going to do just what Bosch would like me to do, and sing their praises.
A week ago, my cordless Bosch drill packed up. A friend took it apart and it was clear that the [...]
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