I’d like to dispel some false notions that we commonly have at this time of year: I think of them as ‘The Business Myths of Christmas’.
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From the category archives:
Business Management
Any drive towards efficiency can be seen from more than one point of view, and the viewpoint of your customers shouldn’t be ignored.
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On a recent visit to a factory, I was impressed by this small but important bit of management technique.
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A few days ago, someone said to me, ‘I like my customers, sometimes more than the things I have to do for them.’ I’ve been turning that over in my head ever since.
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Complaints about “poor customer service” are everywhere, so when you encounter good service, it’s all the more noteworthy. And now, I’m going to do just what Bosch would like me to do, and sing their praises.
A week ago, my cordless Bosch drill packed up. A friend took it apart and it was clear that the [...]
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You know when your organisation has a strong culture. You can feel it, before you can describe it. And you can crush it with formalised words on paper.
Which brings me to Dave Gray, CEO of XPLANE. I really like what Dave and his company do. I met Dave (pictured right, by his own hand) a [...]
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